ERP: Odoo support
Expert help for your Odoo, on your terms
You can buy hours when you need them, with no strings attached. Or we can study your needs first and take responsibility for the result. We support your Odoo, whoever implemented it.
Book a free discovery call See the two ways to work with us
Small requests pile up, and nobody knows your setup anymore
Your Odoo runs your business, but small requests keep piling up: a report to fix, a field to add, a user who is stuck.
Small requests wait too long, or cost too much for what they are. Nobody knows your setup well anymore, and the backlog keeps growing.
What we do about it
We answer your users' questions, fix what is broken, make improvements and keep your hosting healthy. We work on demand, one request at a time, or under a plan based on an analysis, where we take responsibility for the result.
Two ways to work with us
Choose the way that fits the size of your needs.
On demand: hours when you need them
You buy a block of prepaid hours, with no strings attached. We handle questions, fixes and small changes, one request at a time, and unused hours carry over. Without the big picture, we do not commit to a total budget or a timeline.
Analysis-led: we take responsibility
This suits a backlog, recurring problems or a set of improvements. We analyse your needs first, then take charge of the scope, budget and planning, as in an implementation, with a signed estimate for each phase.
How on-demand support works
Analysis-led support follows the same path as an implementation: an analysis, a signed estimate for each phase, the work, then a review.
01
Get to know your Odoo
If we did not implement your Odoo, we start with a short audit of your setup.
02
Choose your hours
You decide how many hours to buy. Your hours never expire.
03
Send your requests
Send them by email or through your portal. Each request becomes a ticket.
04
We handle them
We answer questions, fix bugs and make small changes. Every hour is logged and you can see it.
05
Review every quarter
Each quarter, we review what was done, the hours left and what comes next.
Support you can rely on
BADEP is a new company, but its founder has worked on ERP projects for 16 years and has been a certified Odoo consultant since version 14.
Support for any Odoo, whoever implemented it
Prepaid hours that never expire
Your consultant approves every answer
Hosting support for Odoo in your own cloud account
What is included
Questions and training
We help your users whenever they get stuck.
Bug fixes
We find the cause of a problem and fix it, whoever wrote the code.
Changes and improvements
We make small changes on demand. Larger ones go through analysis-led support, with a signed estimate.
Your own AI for your Odoo (option, coming soon)
We are building an assistant that will connect to your Odoo, your code and your tickets. It will draft answers and fixes, and our experts and you will approve them.
Hosting support (option)
If Odoo runs in your own Amazon Web Services (AWS) account, we watch it, check backups, apply updates and tune performance and costs. This is billed monthly.
AI prepares, your consultant approves
Our AI agent reads each ticket and your code and suggests how to solve it. It only sees your database if you allow it, with read-only access, and your consultant approves every answer.
How we bill
On demand: you prepay the number of hours you choose, and unused hours carry over.
Analysis-led: we start with the analysis, then bill hours against a signed estimate for each phase.
Hosting support: billed monthly on the hours used.
Frequently asked questions
Which one is right for us?
If you have a few requests now and then, choose on demand. If you have a backlog, or you want someone to take responsibility for the result, choose analysis-led support.
What if we don't use all our hours?
They stay available, because your hours never expire.
Can you support an Odoo you did not implement?
Yes. We start with a short audit of your setup.
How fast do you answer?
On demand, we answer as fast as we can and tell you when to expect a solution for each request. With analysis-led support, we deliver on the dates of the signed plan.
What is slowing your Odoo down?
Tell us what gets in your team's way, and we will tell you how we can help.
Related services: Odoo implementation, Odoo migration and Odoo hosting.
Prefer to write? Send us a message at [email protected] and we'll reply by email.
Book a free discovery callOdoo is a trademark of Odoo S.A.